(02) 9369 5366

Randwick Waverley Community Transport

COMPLAINTS

Randwick Waverley Community Transport welcomes all feedback from clients, including complaints. We want to know about what we are doing well and what we need to improve. You are entitled to complain about any aspect of our service.

To submit a complaint, you may:

  • raise the issue directly with Randwick Waverley
    Community
  • Transport’s Manager or Office Administrator;
  • put your complaint in writing and forward it to
    RWCTG’s Manager;
  • Write to or phone the Randwick Waverley Community
    Transport Management Committee;
  • Write to the Community Services Commission via
    e-mail (mail@csc.nsw.gov.au) or phone them
    on 9384 4999.
  • Contact the NSW Ombudsman on 9286 1000 or via
    email at nswombo@nsw.gov.au.

All complaints will be recorded and investigated by Randwick Waverley Community Transport.

Clients and carers can call upon a personal advocate to complain on their behalf.

The person making the complaint will be given the opportunity to fully set out the problem – where, when and how they believe it occurred. This can be done in person, by telephone or in writing.

The Chairperson or Manager will then take steps to confirm the allegations. The matter will then be dealt with by the Board of Directors as soon as possible and within 21 days. The Board of Directors will then advise the complainant within seven (7) days.